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Google Products/Shopping

How do I contact Google about my Google Products feed or questions?

Simple answer. There is a page at http://www.google.com/support/merchants/bin/request.py?contact_type=cont... where you can see your options. The main support they like you to use is their help forum, but there are links to different forms which you can use to contact them for account specific information or issues.

How Do I Insert FTP Info For My Google Feed In The FeedWizards Dashboard?

1. Log into your account on the Feed Wizards Dashboard here: http://dashboard.feedwizards.com

2. Click on 'My Stores' in the left side navigation.

3. Click on the link under 'Store Name', and under 'Data Feeds' find the Google Base/Products feed.

4. Click on 'Edit Settings', and once the page loads you can add the FTP information in the 'Service FTP Information' section. We strongly recommend doing this, just so this info isn't lost or misplaced since it is extremely important.

How Do I Setup A Google Feed?

1. In your Google Merchant Center start by clicking the link 'Data Feeds' in the left navigation.

2. If you do not have a data feed setup already, click the button 'New Data Feed'.

3. Name the data feed anything you like (I would recommend your store name) followed by '.zip' just after the store name. It is required that your feed have this suffix on it, otherwise Google will not recognize it.

4. Back in the left navigation click 'Settings' to expand your options, and click on the link 'FTP'.

How Do I Verify My URL With Google?

1. Log in with your Google Base user/password into your Google Merchant Center here: http://www.google.com/merchants.

2. Under 'Settings' click on the 'General' link.

3. Click 'Validate URL', and choose the option for placing a meta tag on the home page of your store.

4. Copy the meta tag that is provided below when you select this option, and access your store editor.

5. In the template that your HOME PAGE is using, create a TEXT operator, and paste it WITHIN the HEAD operator.

6. Edit the TEXT statement and name it '@ysw-google-verify' (without the quotes).

How do I set my Shipping and Tax information in my Google Merchant Account?

To set your shipping and tax information to comply with Google's new
requirements, please follow the directions below: (there are several
choices available).

1. Sign into your Google merchant account
2. Under the left navigation area on the page, click on "Settings".
3. Click on "Tax and shipping"- there are several settings you can choose from.
4. Choose the settings that apply for both (you will see a couple of options).

I haven't VERIFIED and CLAIMED my store URL in my Google Merchant Center account. Do I have to do this?

The answer is YES. Google recently introduced a requirement that stores VERIFY and CLAIM their URL. This is to prevent confusion between accounts and to prevent non-store owners from taking control of your product listings.

If you do not verify and claim your store URL, Google will delist your products and/or reject your product data feeds. Needless to say this is bad.

The good part is verification and claiming is a relatively easy process. We have detailed do-it-yourself instructions as well as assistance available at http://www.yourstorewizards.com/google-url-verification.html

Did you know Google identifies Google Merchant Center accounts by the email address used to log in?

Yes. Google identifies your Google Merchant Center account with the email address used to log in and an "account number". If you ever log in to your Googlebase account using a different email, you might have two Googlebase accounts and not even know it. You can only verify and claim one URL per account so if you have already claimed your URL per Google's new requirement and suddenly the URL is unclaimed, you'll definitely want to check and make sure you're logging in to your account with the proper email address.

Google says I have "excessive capitalization" in my product names and has rejected my product feed. What should I do?

Let us know if you encounter this error and the Feed Wizards will set a custom rule which will "decapitalize" the words in your product titles in the Google Products feed. Google does not allow much "all caps" text in product descriptions or product titles.

How do I show my products have FREE SHIPPING in my Google Product Feed?

If you have criteria for free shipping, let us know and we'll mark the SHIPPING value in your Google Product Feed accordingly.

Since Yahoo doesn't export shipping data and Google doesn't allow phrases like "free shipping" in a product name or description, it would seem promoting your free shipping offers is impossible. Not so says the Wizard.

The Feed Wizards can use your free shipping rule and post this shipping information in your feed so Google will recognize your free shipping offer.

Example: Items $75 and over have free shipping.

Google says I can't use "promotional text" in my item titles and descriptions - how do I fix this?

Google has become very strict about enforcing their "no promotional text in product descriptions and titles" rule. Phrases like "best value", "free shipping", or "includes gift", in these fields will very likely result in Google delisting that item or even rejecting your entire data feed.

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